F.A.Q. - Frequently Asked Questions
Ordering and Payment
1. How can I place an order with Cottonpolis?
You have three convenient options for placing an order with Cottonpolis:
- Bulk Orders: Browse our extensive online catalog and place your bulk order directly through our website.
- Stock Lots: Subscribe to our email list to receive notifications about new stock lots available for purchase. These are limited-time offers with significant discounts, so act fast!
- Wholesale Catalog: Explore our comprehensive wholesale catalog and request a quote for personalized products tailored to your specific needs.
We offer a wide range of customization options, including sizes, colors, embroidery, and more.
2. What payment methods do you accept?
- Payment by Credit Card: You can pay securely with Mastercard, Visa, Troy and American Express credit cards. Our payment provider is PayTr, one of the most popular payment institutions in Turkey.
- Payment by Wire Transfer: You can pay by wire transfer to our bank account for your wholesale and large orders. Please contact us to learn more about the wire transfer payment option.
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can also find this information in your order history within your account on our website. Use your tracking number to monitor your shipment's progress on the UPS or FedEx website.
4. When will my order ship?
Orders are processed and shipped from our warehouse within 1 business day (Monday-Friday).
Shipping
5. Where do you ship?
We ship worldwide! If you're unsure whether we ship to your location, please contact us before placing your order. We'll do our best to find a solution for you, even if FedEx or UPS doesn't deliver to your country.
6. How much does shipping cost?
7. How long does shipping take?
We utilize UPS and FedEx air express services for fast and reliable international shipping. Estimated delivery times are as follows:
- North America: 2-4 business days
- Europe: 2-3 business days
- Rest of the World (including Australia, New Zealand, Africa, Asia, and Oceania): 3-5 business days
8. Who is responsible for customs duties and import taxes?
Customers are responsible for any applicable customs duties, taxes, and import fees. Our company is only responsible for the product and shipping costs. Please be aware of your country's import regulations and potential charges before placing your order.
9. Which countries qualify for free shipping?
We don't have free shipping service, why? Please check. Check out the shipping fee and policy page]
Returns and Exchanges
10. What is your return and exchange policy?
Please click [return policy page] for our Return, Refund, and Exchange Policy.
Other
11. What are stock lots?
Stock lots are products that are available at discounted prices due to overstocking, canceled orders, end-of-season sales, etc.
12. Can I place a custom manufacturing order?
Yes, you can place a custom manufacturing order. Explore our wholesale catalog and request a quote for personalized products tailored to your needs.
13. Can I visit your workplace?
Of course! We would be happy to welcome you to our workplace. You can tour our store, factory, and warehouses, and see our products firsthand.
Any questions? Get in touch.
14. How can I contact you with questions?
You can reach us 24/7 with questions about catalogs, pricing, custom orders, order status, or anything else. We're always happy to assist.
Email: info@cottonpolis.com
Can't find what you're looking for? We're happy to answer any questions you may have.