F.A.Q. - Frequently Asked Questions
Ordering and Payment
1. How can I place an order with Cottonpolis?
You have three convenient options for placing an order with Cottonpolis:
- Bulk Orders: Browse our extensive online catalog and place your bulk order directly through our website. Shop Now from Stock
- Liquidation Pallets and Stock Lots: Subscribe to our email list to receive notifications about new stock lots available for purchase. These are limited-time offers with significant discounts, so act fast! Check Out Liquidation Pallets and Stock Lots
- Wholesale Catalog: Explore our comprehensive wholesale catalog and request a quote for personalized products tailored to your specific needs. Inquire Wholesale Request
We offer a wide range of customization options, including sizes, colors, embroidery, and more.
Why are your "Shop Now in Bulk" and "Wholesale" categories separate? Can't we buy your wholesale products online?
- Our "Shop Now in Bulk" category features products that are currently in stock and ready to ship from our warehouse. These items can be purchased online and will be shipped by air on the same day you place your order.
- Our "Wholesale" category includes products that we manufacture continuously. These items are typically made to order for our wholesale customers and may not always be available in our warehouse for immediate shipment.
When we have wholesale items in stock, we make them available for immediate purchase in our "Shop Now in Bulk" category. This allows you to take advantage of bulk discounts and fast shipping on a wider selection of products.
2. What payment methods do you accept?
- Payment by Credit Card: You can pay securely with Mastercard, Visa, Troy and American Express credit cards. Our payment provider is PayTr, one of the most popular payment institutions in Turkey.
- Payment by Wire Transfer: You can pay by wire transfer to our bank account for your wholesale and large orders. Please contact us to learn more about the wire transfer payment option.
3. How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can also find this information in your order history within your account on our website. Use your tracking number to monitor your shipment's progress on the UPS or FedEx website.
4. When will my order ship?
Orders are processed and shipped from our warehouse within 1 business day (Monday-Friday).
Shipping
5. Where do you ship?
We ship worldwide! If you're unsure whether we ship to your location, please contact us before placing your order. We'll do our best to find a solution for you, even if FedEx or UPS doesn't deliver to your country.
6. How much does shipping cost?
7. How long does shipping take?
We utilize UPS and FedEx air express services for fast and reliable international shipping. Estimated delivery times are as follows:
- North America: 2-4 business days
- Europe: 2-3 business days
- Rest of the World (including Australia, New Zealand, Africa, Asia, and Oceania): 3-5 business days
8. Who is responsible for customs duties and import taxes?
Customers are responsible for any applicable customs duties, taxes, and import fees. Our company is only responsible for the product and shipping costs. Please be aware of your country's import regulations and potential charges before placing your order.
9. Which countries qualify for free shipping?
We don't have free shipping service, why? Please check. Check out the shipping fee and policy page]
Returns and Exchanges
10. What is your return and exchange policy?
Please click [return policy page] for our Return, Refund, and Exchange Policy.
Other
11. What are stock lots?
Stock lots are products that are available at discounted prices due to overstocking, canceled orders, end-of-season sales, etc.
12. Can I place a custom manufacturing order?
Yes, you can place a custom manufacturing order. Explore our wholesale catalog and request a quote for personalized products tailored to your needs.
13. Can I visit your workplace?
Of course! We would be happy to welcome you to our workplace. You can tour our store, factory, and warehouses, and see our products firsthand.
How to Request a Quote for Wholesale Turkish Textiles & Place a Sample Order?
How to Request a Quote for Wholesale Turkish Textiles & Place a Sample Order
At Cottonpolis, we're dedicated to providing a transparent and efficient wholesale experience. Whether you're looking to place a bulk order or request samples, we've streamlined the process to make it as simple as possible.
Partner with Cottonpolis and Experience a Seamless Wholesale Journey
Requesting a Quote for Wholesale Turkish Textiles:
- Explore our collection: Browse our diverse catalog of high-quality Turkish towels, bathrobes, bedding, and more.
- Prepare your list: Note the SKU CODES of the products you're interested in, along with your desired quantities and any customization requests.
- Send us an inquiry: Email us your list with the subject line "Wholesale Quote Request" and include your company name and contact information.
- Receive a personalized quote: Our team will promptly review your request and provide you with a tailored quote, including pricing, potential bulk discounts, and estimated delivery times.
Placing a Sample Order:
- Select your samples: Choose the products you'd like to examine firsthand, noting their SKU CODES.
- Provide your details: Email us your list of samples with your shipping address and contact information.
- Receive a personalized order link: We'll create a dedicated sample order page for you on our website, including discounted shipping rates and a secure checkout process.
Transparency and Communication:
At Cottonpolis, we believe in transparent and open communication. We're available to answer your questions and guide you through the wholesale process. Feel free to request product photos and videos, schedule a virtual meeting via Zoom or WhatsApp, or even visit our factory and showroom in Denizli, Turkey.
We're committed to building long-lasting partnerships with our wholesale clients.
How Does Our Website Work Generally?
Partnering with Cottonpolis: Your Gateway to Premium Turkish Textiles
Ready to elevate your business with high-quality Turkish textiles? At Cottonpolis, we offer a variety of solutions tailored to your unique needs. Whether you're looking to:
- Shop in Bulk: Browse our extensive online catalog and enjoy competitive prices on a wide range of in-stock items.
- Discover Unbeatable Deals: Explore our stock lots and liquidation pallets for incredible savings on premium textiles.
- Create Custom Products: Bring your vision to life with our expert custom manufacturing services.
We're committed to providing a seamless and satisfying experience for our wholesale partners. Our dedicated team is always available to answer your questions, provide guidance, and assist you with any inquiries you may have. Contact us today at info@cottonpolis.com and let us help you find the perfect textile solutions for your business.
Any questions? Get in touch.
14. How can I contact you with questions?
You can reach us 24/7 with questions about catalogs, pricing, custom orders, order status, or anything else. We're always happy to assist.
Email: info@cottonpolis.com
Can't find what you're looking for? We're happy to answer any questions you may have.