cottonpolis.com Shipping Policy

1. Understanding Our Order Pricing

We aim to provide clear and transparent pricing for all our wholesale orders. Here's how it works:

"Shop Now in Bulk" Orders:

• Simple and Fast: These products are readily available in our stock in specific sizes, allowing for quick online ordering and express shipping.
• Transparent Pricing: You'll see the exact shipping cost calculated based on your order weight and destination in your shopping cart before you complete your purchase. We offer very advantageous express shipping fees calculated according to the weight of your order. We utilize efficient air freight services like FedEx and UPS to ensure speedy delivery.

"Stock Lots and Wholesale Offers" Orders:

• Unique Products: These items often have varying sizes and weights, requiring specialized shipping arrangements and potentially impacting pricing.
• Custom Quotes: Due to these unique factors, we provide custom quotes for these orders to ensure accurate pricing. This may involve considering factors like road or sea transportation for cost-effective delivery.

Working with Your Own Cargo Company:

We're happy to accommodate your preferred shipping methods. If you choose to work with your own cargo company, we'll provide full support and assistance to ensure a smooth pick-up process from our warehouse.

Need Help? We're committed to providing transparent and affordable shipping options for all our customers. If you have any questions about shipping costs or the availability of specific items, please don't hesitate to contact our customer support team. We're always here to assist you!

2. Reaching the 50kg Threshold (Shop Now in Bulk Orders) ? Let's Get You a Better Deal!

We've designed our online store to provide a smooth and efficient purchasing experience. However, for bulk orders exceeding 50kg, we encourage you to reach out to our customer support team for a personalized quote. Here's why:

• Unlocking Better Pricing: When your order reaches 50kg or more, you become eligible for significant discounts on both products and shipping. These bulk discounts are not automatically reflected in the online store, which is why we need to create a custom quote for you.
• Optimizing Shipping Costs: Heavier orders often qualify for more economical shipping methods. By contacting us directly, we can explore the most cost-effective shipping options available for your specific order and destination, ensuring you get the best possible value.

Here's how it works:

• Add items to your cart as usual. Don't worry if your order exceeds 50kg.
• If prompted to contact customer support, simply send us an email with your cart details. We'll be happy to review your order and provide a personalized quote with adjusted pricing and shipping costs.

We understand that contacting customer support may require an extra step, but we believe it's the best way to ensure you receive the most competitive pricing and optimal shipping solutions for your bulk orders.

3. Why We Don't Offer Free Shipping

Important Note: While some companies may advertise "free shipping," the reality is that these costs are often built into the product prices. We prefer a more upfront approach, ensuring you have a clear understanding of all costs involved.

While we strive to offer competitive pricing and make your wholesale experience as affordable as possible, we don't offer free shipping. Here's why:

• Fairness and Transparency: Shipping costs vary significantly depending on the destination country and order weight. To maintain fair pricing for all our customers worldwide, we separate product costs from shipping costs. This ensures you only pay for the actual shipping expenses related to your specific order.
• Global Reach: We ship to every corner of the globe! Offering free shipping would require us to average shipping costs across all destinations, which would unfairly overcharge some customers while undercharging others.
• Honest Pricing: We believe in transparent and honest pricing. Instead of hiding shipping costs within inflated product prices, we keep them separate. This allows you to clearly see the value you're receiving for both your products and shipping.

We appreciate your understanding and are committed to providing you with the best possible wholesale experience, including competitive pricing and reliable worldwide shipping.

4. Order Processing Time

Orders are processed and shipped from our warehouse within 1 business day (Monday-Friday).

5. Shipping Destinations

We ship worldwide! If you're unsure whether we ship to your location, please contact us before placing your order. We'll do our best to find a solution for you, even if FedEx or UPS doesn't deliver to your country.

6. Estimated Shipping Times

We utilize UPS and FedEx air express services for fast and reliable international shipping. Estimated delivery times are as follows:

• North America: 2-4 business days
• Europe: 2-3 business days
• Rest of the World (including Australia, New Zealand, Africa, Asia, and Oceania): 3-5 business days

7. Tracking Your Order

Once your order is shipped, you'll receive a confirmation email containing your tracking number. You can also find this information in your order history within your account on our website. Use your tracking number to monitor your shipment's progress on the UPS or FedEx website.

Ups Cargo Tracking Link

FedEx Cargo Tracking Link

8. Incorrect Delivery Address or Address Changes

If you've provided an incorrect delivery address, please contact us immediately. We'll work with FedEx or UPS to assist you in updating the address or redirecting the package.

9. Customs and Import Taxes

Customers are responsible for any applicable customs duties, taxes, and import fees. Our company is only responsible for the product and shipping costs. Please be aware of your country's import regulations and potential charges before placing your order.

10. Shipping Delays, Customs, and Other Issues

While we strive to ensure timely delivery of your order, certain situations are beyond our control. These may include:

• Shipping Delays: Shipping carriers may experience unforeseen delays due to weather conditions, customs clearance, peak seasons, or other logistical challenges. We are not responsible for delays caused by the shipping carrier.
• Customs Clearance: Packages may be subject to customs inspections and clearance procedures in the destination country. This can sometimes lead to unexpected delays. We are not responsible for delays caused by customs authorities.
• Incorrect Address: Please ensure that you provide accurate and complete shipping information. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses provided by the customer.
• Lost or Damaged Packages: In the rare event that your package is lost or damaged in transit, we will work with the shipping carrier to initiate an investigation and resolve the issue. However, we are not directly liable for any loss or damage caused by the shipping carrier.
• Force Majeure: We are not responsible for delays or non-delivery caused by events outside of our reasonable control, such as natural disasters, political unrest, or pandemics.

In the event of any shipping issues, please contact us as soon as possible so we can assist you. We will make every effort to provide updates and support in resolving the matter.

Please note: This disclaimer is intended to clarify our responsibilities regarding shipping and delivery. It does not affect your statutory rights as a consumer.

11. Return and Refund Policy

Please click for our Return, Refund and Exchange Policy.

Trade name: Cottonpolis Textile Manufacturer Wholesaler LLC

Phone number: +90 (555) 080 22 80

Reach us 24/7 on WhatsApp: +90 (555) 080 22 80

Email: info@cottonpolis.com

Physical address: Korucuk Mah. Pamukkale Blv. Daire/Kapı No:187 Pamukkale/Denizli, TR 20170